Last updated: September 11, 2026

Everything we sell new is covered by the manufacturer’s warranty. This page explains what that covers, what we handle for you, and what falls outside it.

What is covered

New mowers, generators, sheds, gazebos, cardio machines and electric bicycles carry the original manufacturer’s warranty against defects in materials and workmanship. Coverage periods are set by the manufacturer and are stated on the product page for each item. Coverage typically includes boards, displays, motors, batteries and mechanical assemblies that fail in normal use.

What is not covered

Warranty does not cover normal wear, cosmetic marks from use, blade and belt wear, tyre and cable wear, damage from misuse, damage from unauthorised modification or repair, water ingress on equipment not rated for it, or damage caused by improper storage or transport after delivery.

Refurbished and open-box items

Refurbished and open-box items are not covered by a manufacturer warranty. They carry our own limited 90 day mechanical and electrical warranty from the delivery date, covering faults present at delivery. Cosmetic condition is described and photographed on the listing and is sold as seen.

How to make a claim

  1. Email support@usagazebos.shop with your order number, a description of the fault, and photographs or a short video showing the problem.
  2. We open the claim with the manufacturer on your behalf the same or next business day. You do not need to contact them yourself.
  3. Most faults are resolved by shipping a replacement part directly to you, usually with a video or written guide. Many owners prefer this to waiting for a technician.
  4. Where a part cannot resolve it, the manufacturer authorises either an on-site repair or a replacement unit.

Replacement parts

Warranty parts are shipped to you at no cost, including shipping. We do not charge a handling fee on warranty claims.

Whole-unit replacement

If a unit is confirmed by the manufacturer as unrepairable within the warranty period, it is replaced with the same model where available, or the nearest current equivalent. Return freight on the faulty unit is arranged and paid by us.

Damage in transit

Transit damage is not a warranty matter and is handled faster. See our Refund and Return Policy: report it within 48 hours of delivery and we resolve it under the shipment insurance.

Contact

Warranty claims: support@usagazebos.shop.