Refund & Return Policy

Last updated: August 16, 2026

Our sealed product guarantee

We guarantee that sealed product (booster boxes, booster packs, elite trainer boxes, hobby boxes, and similar items) ships to you exactly as we received it from the manufacturer or authorized distributor: factory sealed and untampered with.

Return window

You may request a return within 14 days of delivery. To be eligible for a return:

• Sealed product must still be in its original, unopened, factory-sealed condition. Because the contents of sealed packs and boxes are randomized by the manufacturer, we cannot accept returns of product that has been opened, resealed, or tampered with in any way.
• Non-sealed items (such as figures, plush, or other collectibles) must be unused, in their original packaging, and in the same condition you received them.
• You must contact us before sending anything back so we can provide a return authorization and shipping instructions.

Damaged or incorrect orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at support@usagazebos.shop with your order number and photos of the item and packaging. We will arrange a replacement, refund, or exchange at no cost to you.

Non-returnable items

Opened or resealed sealed product, singles or cards removed from packaging, and clearance or final-sale items are not eligible for return except in cases of damage or defect on arrival.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5 to 10 business days. Original shipping charges are non-refundable, and return shipping is the responsibility of the customer unless the return is due to our error.

How to start a return

Email support@usagazebos.shop with your order number and the reason for your return, and we will guide you through the next steps.