Where do you deliver?
Anywhere in the lower 48 United States. Alaska, Hawaii and Canada are quoted individually – email us with the model and your zip code and we will price it properly rather than guess.
How much is delivery?
Included in the listed price for the lower 48 unless the product page states otherwise. There is no separate freight charge added at checkout.
How long does delivery take?
Most orders arrive within 5 to 7 business days of your payment clearing. That covers the 1 to 2 days we take to prepare and hand the item to the carrier, plus transit. Built-to-order items carry their own lead time, which we confirm in writing before you pay.
How is a large item actually delivered?
By freight carrier on a pallet. They call you in advance to agree a delivery window. Standard service is curbside with a liftgate, which means the item comes off the truck at the end of your driveway. Inside delivery or placement can be arranged on request for an extra charge – ask before you order.
Is it assembled?
It depends on the item, and every product page says which. Ride mowers arrive assembled and ready to start. Sheds, gazebos, swing sets and trampolines ship flat-packed with every panel and fixing in the box. Cardio machines and electric bikes usually need light final assembly.
What warranty do I get?
The full manufacturer warranty, and we open the claim on your behalf rather than sending you to a phone queue. Coverage periods are listed on each product page. See Warranty Replacement for how claims work.
What if it arrives damaged?
Inspect before you sign. Note any damage on the delivery paperwork, photograph it, and email us within 48 hours. Every shipment is insured for full value and we arrange the repair, replacement or refund at no cost to you.
How do I pay?
By credit or debit card at checkout, processed securely by Stripe. Your card details go straight to Stripe and are never stored on our site. Bank transfer is available on request for larger orders – email us before you order. We never ask for card details over email or phone. See Billing Terms.
Can I return it?
Yes, within the window set out in our Refund and Return Policy. Made-to-order and custom-configured items are the exception once the build has started.
Do you sell to businesses?
Yes. Landscapers, property managers, hotels, campgrounds, gyms and rental fleets – see Wholesale Policies or email us with your volume.